Problem Steps Recorder (PSR)

1. Opportunity

I believe that every one of us takes screenshots with steps to work on something/ maybe explain the issues in a process. We have to use mspaint or snipping tool to mark and explain each steps with each screenshot. There is an automated process to do this in windows 7 and 2008 which is called the PSR. I hope we can use this for making the stuff very easy

2. How does the idea work?

This idea will help to save lot of time for documentation, For Example. We are conducting lot of internal trainings and Knowledge Transfer from Onshore team so it required step by step Documentation for future reference in this case taking each every screenshots used by other tools (MS Paint, Snipping Tool) will take hours or days to complete it but Once we started using the PSR we have been able to complete  in minutes and It’s quick, easy and effective to save you hours of troubleshooting time like if your customer required step by step details of solution steps.

 3. Method of Implementation

To do this,In Windows 7 , Windows 2008 and Vista you have to click Start, type PSR and press Enter, then click Start Record. If they then work through whatever they’re doing then the Problem Steps Recorder will record every click and keypress, take screen grabs, and package everything up into a single zipped MHTML file when they’re finished, ready for emailing to you. It’s quick, easy and effective, and will save you hours of troubleshooting time.

Leave a Reply